Website Accessibility Statement

Website Accessibility Statement 

This accessibility statement applies to: 

This website is run by National Star. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • discern the structure and order of web pages and content 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We are aware some parts of our website are currently not fully accessible: 

  • the donation form will be difficult to navigate with a screen reader  
  • some links within the donation form may be unclear to people with visual impairments  

Feedback and contact information 

If you need information on this website in a different format: 

Email:  Team-Communications@nationalstar.org 

Telephone: 01242 527631 

We’ll consider your request and get back to you in seven working days. 

If you cannot view the map on  our ‘contact us’ page, call or email us for directions. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us 

Technical information about this website’s accessibility 

National Star is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Jobs pages

  • The colour contrast of the error messaging is insufficient. This fails WCAG success criterion 1.4.3 (Contrast (Minimum))
  • The heading hierarchy is not always correctly maintained, making it difficult for some people to discern the structure of the page. This fails WCAG success criterion 1.3.1 (Info and Relationships)
  • Some form elements are not correctly grouped with their labels so may be difficult for people who use screen readers to interpret. This fails WCAG success criterion 1.3.1 (Info and Relationships)
  • Some buttons have duplicate labels so may be difficult to differentiate out of context. This fails WCAG success criterion 2.4.4 (Link Purpose (In Context))
  • Error messaging is not sufficiently descriptive so some people might find it hard to identify where form errors have occurred and how to resolve them. This fails WCAG success criterion 3.3.3 (Error Suggestion)
  • Some form fields are not clearly announced by a screen reader due so blind people may find it difficult to discern their purpose. This fail WCAG success criterion 4.1.2 (Name, Role, Value)
  • Error messaging is not announced assertively by a screen reader so blind people may be unaware an error has occurred. This fails WCAG success criterion 4.1.3 (Status Message)

Our jobs pages are built and hosted by a third party and skinned to look like our website. We have reported these accessibility issues to the third party and hope to have them resolved.

Donation form

Our donation form may present challenges to people with disabilities for the following reasons: 

  • Form fields are not announced correctly by a screen reader because some form controls are missing suitable programmatic labels. This fails WCAG success criterion 1.3.1 (Info and Relationships) 
  • Text links rely on colour to convey their state, which may be imperceivable to some people. This fails WCAG success criterion 1.4.1 (Use of colour) 
  • Within the donation form, some text elements do not have sufficient colour contrast. This fails WCAG success criterion 1.4.2 (Contrast (Minimum)) 
  • When submitting the donation form, there is no option to check, confirm or reverse the submission. This fails WCAG success criterion 3.3.4 (Error Prevention (Legal, Financial, Data))

The donation form is built and hosted through third-party party software and ‘skinned’ to look like our website. We have reported these accessibility issues to the third party and hope to have them resolved by December 2024. 

Preparation of this accessibility statement 

This statement was prepared on 27 July 2023 It was last reviewed on 27 July 2023. 

This website was last tested on 16 August 2023. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd. 

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.